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Automation and optimization are the two main tendencies that guide developers to design bots. The basic idea is next: created on the messenger's platform “smart” interface and has access to server's functionality and responds to user's inquiries.
daily automatic updating of location bases (bank departments, ATMs, terminals, offices, and Bonus+ shops), determining geographic location (Google Maps API, Yandex Maps API) and showing nearest PrivatBank affiliates through the use of coordinates;
PrivatBank Telegram Bot – is an easy-to-use and handy bot developed specially to help clients ask questions and get answers they need. At this time, this is an unofficial bot. But owing to similar technology, every company can resolve complaint/issues, notify about changes, and learn more about their clients.
Support of 3 languages (English, Russian, Ukrainian) and possibility to change them (in settings)
Bot is connected to the Node.js server with the use of a variety of modules and ES6 syntax that ensures asynchronous requests. As a data base we chose MongoDB (MongoLab service), and Azure Cloud hosting was perfect for the trouble-free operation.