Artjoker
Case Studies
AI solutions
AI chatbot unifying customer inquiries across various channels

AI chatbot unifying customer inquiries across various channels

Artificial Intelligence

Slack
JavaScript
Python
REST API
GitHub

Project Duration

2 weeks from concept to deployment, including development, testing, and integration.

Frontend Tech stack

Git
JavaScript
Python

Backend REST API

Slack API
Gmail API / IMAP
AI LLM API
CRM API
REST API / Webhooks

DevOps stack & tools

Docker / Docker Compose
Nginx / Traefik
PostgreSQL
Prometheus + Grafana

Team

DevOps Engineer
System Administrator
Product Manager
Frontend Developer
Automation Engineer

Industry

Artificial Intelligence

About the Project

LeadStream is a powerful AI chatbot designed to collect and process inquiries from all communication channels (social media, messengers, etc.) in one place. Tailored specifically for small and medium-sized businesses (SMBs), this tool helps streamline customer interactions across platforms like Instagram, Messenger, Telegram, WhatsApp, and others. The main goal of LeadStream was to help businesses manage customer inquiries more efficiently, reduce response times, and improve overall communication management. Whether you're looking to create a custom AI chatbot or or integrate it into your workflow, LeadStream is a game-changer in chatbot integration and AI chatbot development.

Business Challenges

Small and medium-sized businesses often rely on multiple communication channels to engage with customers, leading to disjointed systems and inefficient workflows. The challenges included:

Managing customer inquiries from various platforms, resulting in fragmented customer service.
Difficulty in organizing and sorting inquiries, leading to slow response times and missed opportunities.
The need for manual tracking and inputting of customer data into CRM systems.
A high volume of spam that required time-consuming manual filtering, further slowing down operations.

Key results

30% increase in operational efficiency due to centralized communication management.
25% faster response time through automated communication and inquiry sorting. Improved customer satisfaction through seamless interaction tracking and prompt responses.
Improved customer satisfaction through seamless interaction tracking and prompt responses.
50% reduction in time spent filtering spam, allowing teams to focus on genuine customer inquiries.

Our Solution

Artjoker developed a comprehensive solution for LeadStream, incorporating the following key features:

Unified communication hub: We integrated various messaging platforms (Instagram, Messenger, Telegram, WhatsApp, Viber, etc.) into one interface, allowing businesses to manage all inquiries from a single place. If you're looking to create a chatbot using AI for your business, this is the ideal solution.
Advanced sorting and filtering: Inquiries were automatically categorized (e.g., “Requests,” “Applications,” “Spam,” “Proposals”), ensuring that important messages were prioritized and dealt with swiftly.
CRM integration: Seamless integration with CRM systems enabled businesses to track interactions, manage customer data, and automate processes, improving efficiency and customer relationship management.
Automation of responses: Using predefined templates and integrations, we created an AI chatbot for website interactions and automated routine responses to common queries, significantly reducing response times.
Spam filtering: LeadStream automatically identified and filtered out spam, ensuring that support teams focused on real customer inquiries.

Through this solution, we helped businesses create a chatbot by using generative AI and integrate it into their daily operations, improving operational efficiency and providing more time to focus on growth. LeadStream empowered SMBs to streamline their processes while enhancing the customer experience.

Interested in improving your customer interactions?

Let’s connect! DM us to discuss how we can help you create a chatbot with AI for your business. Whether you're looking to create a chatbot by using generative AI or exploring AI chatbot development services, we’ve got you covered.

Customer feedback

We’ve been working with ARTJOKER on several mobile apps for our retail chains, starting with Globus. The team is highly professional, responsive, and easy to work with—even across different time zones. The apps they’ve developed are functional, modern, and tailored to our needs. Excited to keep working with them and see what we create next.

M. Dudchenko

Head of loyalty program management department

Let's grow
your business
together

We’ll contact you within a couple of hours to schedule a meeting to discuss your goals.

PROJECT INQUIRIES info@artjoker.net
CALL US +1 213 423 05 84

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Project details