Artjoker
Case Studies
AI solutions
How We Built an AI Call Center Solution to Score Calls 10× Faster with 95%+ Consistency?

How We Built an AI Call Center Solution to Score Calls 10× Faster with 95%+ Consistency?

Artificial Intelligence

AWS Eks
AWS Lambda
AWS EC2
Kubernetes
VS-Code Terraform
Gitlab
Docker

About project

Our client is a large customer support center in Mexico, managing thousands of customer interactions every day in Mexican Spanish. With call volumes constantly rising and customer expectations increasing, they needed a scalable way to maintain quality assurance without slowing operations or driving up costs.

They had already tried multiple monitoring approaches, but traditional methods couldn’t keep pace. That’s when the client began searching for an advanced solution — not just software, but a complete AI call center solution that would allow them to automate, evaluate, and scale without compromising quality.

Tech stack

AWS (Lambda, EKS, EC2), Kubernetes, Docker, Terraform, GitLab CI/CD

Industry

Artificial Intelligence

Business Challenges

For this support center, call reviews had become a bottleneck. Evaluations were:

Slow — taking hours for each batch of calls.
Inconsistent — outcomes varied depending on who reviewed them.
Costly — GPU infrastructure was often underutilized, wasting resources.
Unclear — managers lacked timely visibility into team performance and customer satisfaction.

The client needed a solution that could deliver accurate, consistent evaluations at scale — while keeping infrastructure costs under control.

In short, they needed an AI solution for call center operations: a system that could transcribe, analyze, and score calls faster and more reliably than human reviewers.

It wasn’t just about cost savings. It was about compliance, performance monitoring, and transforming quality assurance into a competitive advantage with the right AI software for call center optimization.

Key results

The implementation of an AI-powered call evaluation system led to measurable improvements:

10x faster reviews — calls evaluated in under 5 minutes compared to hours with manual reviews.
Up to 40% lower infrastructure costs by introducing elastic GPU scaling.
95%+ consistency in call scoring, eliminating human subjectivity and reducing compliance risks.
100% real-time visibility into call quality and team performance through a centralized Airtable dashboard.

These results positioned the client’s platform as one of the first in Mexico to achieve enterprise-level quality assurance using an AI call scoring tool and AI call tracking software. The system went beyond call reviews — it became a foundation for future growth, combining analytics, compliance, and efficiency into a single AI-powered call center solution.

Our Solution

Artjoker developed an end-to-end AI system tailored to the client’s needs. Calls are now transcribed and analyzed by AI models, while workloads are managed through automated scaling to keep infrastructure efficient. A centralized dashboard ensures all data is accessible, and real-time monitoring helps maintain both performance and cost control.

We positioned the solution as a holistic AI call center software package:

part AI call checker,
part AI call scoring software,
and part AI call auditing solutions.

Every layer of the stack — from call ingestion to real-time dashboards — was designed with automation, compliance, and scalability in mind.

Beyond automation, the system was built to adapt. Flexible prompts allow leadership to define custom evaluation criteria, and the architecture supports future scaling and rapid updates.

The architecture also integrates a lightweight AI call answering solution, enabling partial automation of customer interactions when combined with scripted response flows. This positioned the platform not only as a scoring tool but also as a call tracking software with AI capabilities.

Because the entire pipeline was treated as infrastructure-as-code, it demonstrated Artjoker’s proven track record in AI software development — building tailored systems that are easy to maintain, extend, and scale.

Mexico Callchecker

Our Achievements

Together, we helped the client turn call evaluation from a manual, resource-heavy task into a streamlined, AI-powered process. They gained:

Lower operational costs through smarter infrastructure use.
Time savings with hours of manual reviews eliminated every day.
Consistent, objective insights into every customer interaction.
Future-ready scalability ensuring the system grows as the business expands.

By deploying a unified AI call center solution, the client no longer had to balance between speed and quality — they achieved both. What once took entire QA teams now happens automatically with call scoring using AI, freeing supervisors to focus on coaching, compliance, and strategy.

Lessons Learned

Together, we helped the client turn call evaluation from a manual, resource-heavy task into a streamlined, AI-powered process. They gained:

AI software for call center operations must be treated as a complete ecosystem — from transcription to analytics — not just a standalone tool.
Elastic GPU scaling is essential for balancing performance with cost efficiency.
Collaboration across operations, security, and development teams accelerates adoption and ensures compliance.
Modular design is critical for scalability, enabling the platform to handle surges in call volumes without disruption.

The project also showed that integrating an AI virtual assistant for customer support functions directly into the quality process can bridge the gap between customer-facing automation and back-office QA.

Project Outcomes

Today, the client runs a more efficient, consistent, and scalable quality assurance process — with AI as a core driver of performance and customer trust. By implementing an AI-powered call center solution, Artjoker helped them reduce costs, improve consistency, and gain real-time visibility across all customer interactions.

The case illustrates the transformative impact of combining AI call scoring software, AI call auditing solutions, and voice-enabled AI call answering solution into a single ecosystem.

It also highlights Artjoker’s strength in AI software development, where tailored solutions don’t just automate — they create measurable business outcomes.

Ready to explore AI for your business?

At Artjoker, we help companies turn AI into real, measurable results — cutting costs, saving time, and improving customer experience.

Reach out to us for a free AI audit, and we’ll provide a clear roadmap on how your business can benefit from automation, scalability, and smarter decision-making.

We will contact you shortly to arrange a meeting to discuss your goals. icon team