Project Overview
A regional fuel station network with 85 locations across Ukraine was facing growing operational complexity: fuel inventory management, shift scheduling, loyalty program administration, market-driven price adjustments, and regulatory reporting were all handled through disconnected systems and manual processes.
The client's IT landscape included a legacy station management system, a separate loyalty platform, and Excel-based reporting for regulatory filings. Artjoker was tasked with building an AI agent layer that would unify operational data, automate routine decisions, and give network managers real-time visibility.
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8–12 MIN
Price adjustment cycle — down from 3–4 hours
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↓ 80%
Fewer unplanned outages from fuel shortages
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85
Stations unified under one AI operations layer
The Challenge
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3–4 hour approval chains
for fuel price adjustments — the network lost margin on fast-moving spot market shifts.
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12–15 outages a month
caused by manual dipstick measurement errors across the network.
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~$95K/year in loyalty fraud
card sharing and fictitious transactions caught only during monthly manual audits.
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40+ hours a week
spent by the HR manager scheduling shifts across 85 stations and 340+ employees.
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30% of deadlines missed
regulatory reporting relied on manual data aggregation from all 85 stations.
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No centralized detection
equipment failures, cashier errors, and fuel losses were caught reactively.
The Solution
Artjoker built a unified agent layer connecting all station systems to an intelligent network control center — replacing six disconnected tools with one always-on operations hub.
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Agent 01Fuel Inventory Monitoring Agent
Integrates with ATG sensors across all stations in real time. Applies anomaly detection to flag abnormal consumption from leaks or theft. Forecasts tank levels 24–72 hours ahead and autonomously initiates delivery orders.
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Agent 02Dynamic Pricing Agent
Monitors spot prices (Platts, ICIS), competitor prices via a field-agent app and web monitoring, and target margins. Proposes adjustments within 8–12 minutes of market moves and pushes approved prices to POS instantly.
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Agent 03Loyalty & Anti-Fraud Agent
Continuously analyzes transaction patterns to detect card sharing, velocity anomalies, cashier collusion signals, and fictitious refueling. Suspicious accounts are auto-blocked pending human review.
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Agent 04Shift Scheduling Agent
Uses historical traffic data and event calendars to generate optimized shift schedules. Automatically processes shift swap requests and checks compliance with labor law.
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Agent 05Compliance Reporting Agent
Aggregates quality-control data from all 85 stations and auto-generates regulatory reports in DSTU formats, with draft reports and reminders 5 days before deadlines.
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SystemUnified Operations Dashboard
All five agents feed analytics into a single real-time dashboard, with mobile access for regional managers on the move.
Tech Stack
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AI / LLM
Claude Sonnet (orchestration, reporting), time-series anomaly models
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Agent Framework
Proprietary multi-agent orchestration + LangGraph
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Data Sources
ATG sensors (Veeder-Root API), POS systems, Platts/ICIS API, DSTU database
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Price Updates
Proprietary POS integration (real-time price sync)
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Competitor Monitoring
Field agent mobile app + automated web scraping
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Loyalty
API integration with the loyalty platform
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Shift Scheduling
Shift management module + mobile app (React Native)
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Dashboard
React + WebSocket real-time updates
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Infrastructure
Azure AKS, TimescaleDB, Kafka
Results
| Metric | Before | After | Change |
|---|---|---|---|
| Price adjustment cycle | 3–4 hrs | 8–12 min | ↓ 95% |
| Unplanned outages from fuel shortages | 12–15/mo | 2–3/mo | ↓ 80% |
| Loyalty program fraud losses | ~$95K/yr | ~$18K/yr | ↓ 81% |
| HR time on shift scheduling | 40+ hrs/wk | 6 hrs/wk | ↓ 85% |
| On-time regulatory reporting | 70% | 100% | ↑ 30 pp |
| Fuel level variance (ATG vs POS) | 1.8% | 0.4% | ↓ 78% |
| Control center operator headcount | 12 | 7 | ↓ 42% |
We went from reacting to problems the next morning to catching them the moment they happen — or before they happen at all. The tank monitoring and anti-fraud agents alone paid back the project in 5 months.
Key Expertise
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Real-time IoT integration
A network of ATG sensors across 85 distributed locations.
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Competitive intelligence automation
Combining field data and web monitoring into a single pricing agent.
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Multi-system orchestration
6 previously siloed operational systems unified under one AI layer.
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Proactive anomaly detection
Fuel inventory, loyalty transactions, and equipment condition.
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Compliance automation
Reduced regulatory risk without manual report preparation.
Kashcheiev Maksym
Head of Business Development
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