AI Customer Support Software
Artificial intelligence agents are next-generation tools that work around the clock. AI-driven customer support services from Artjoker automate your routine and complex business processes. There is no need for constant human intervention. Our AI in customer support services can resolve up to 80% of typical queries automatically. This means less manual work for your client care team and more satisfied customers after their first contact. We are ready to consult you for free regarding our AI customer support software!
Book a call now!

Maksym Kashcheiev
Head of Business Development
We Develop AI-Powered Customer Support Solutions for Businesses
Artificial intelligence works very well in IT, as well as in user support and service. Artificial intelligence can also be used successfully in contact centers. With our experts, you can easily implement virtual assistants (voice and chat bots). Language analytics and biometric verification increase operational efficiency and service quality through automation and improve the overall customer experience with the company through the contact center. From AI automation to generative AI customer support service, our team offers full-fledged solutions.
This is exactly how the Artjoker team, which operates in the IT sector, has been working for over 19 years. In particular, by providing AI outsourcing and engineering services for the implementation and support. Still, the development of artificial intelligence customer support software remains our top priority.
AI Support and Maintenance Services for Seamless Operations
Conversational AI customer support
Benefits of AI in Customer Support
The capabilities of artificial intelligence in process automation and its impact on improving performance are impressive with our AI powered customer support solutions.
Analytics and forecasting
Artificial intelligence enables businesses to analyze large amounts of data to find useful information, identify trends, and make predictions. Thanks to our AI solution for customer support, customer satisfaction rate increases significantly.
Automation of routine tasks
Artificial intelligence can automatically handle routine tasks and requests, allowing operators to focus on more complex issues. Traditional automation systems can only perform a limited set of tasks without the ability to adapt to new conditions.
Customer support and service
Artificial intelligence is used to automate client care through chatbots and virtual assistants. Our advanced AI solutions for customer support can provide answers to frequently asked questions and solve user problems.
Personalization of products and services
Artificial intelligence helps businesses create personalized offers for users based on their individual needs and behavior. It analyzes data on purchases, service usage, and client relationships to improve customer satisfaction. As a result, sales increase.
Protection against cyber threats
Artificial intelligence is used to identify potential cyber threats and protect business data. It can learn to recognize abnormal situations on the network and respond to threats in a timely manner without the need for constant supervision.
AI Solutions for Customer Support Tailored to Your Industry
Artjoker presents AI support and maintenance services and solutions for over 10 industries.

Fintech
Intelligent chatbots for KYC guidance, fraud-alert assistance, loan/status updates, payment troubleshooting, and personalized financial support.

E-commerce
AI agents for order tracking, returns/exchanges, product recommendations, abandoned-cart recovery, and multi-channel customer messaging.

Retail
Virtual assistants for inventory availability inquiries, loyalty program support, in-store pickup coordination, and personalized purchase suggestions.

Energy Companies
Artificial intelligence customer support for meter readings, consumption insights, tariff selection, outage reporting, and sustainability recommendations.

Insurance
Intelligent agents for claim submission assistance, policy clarification, quote processing, document verification, and risk-related inquiry routing.

Logistics
Smart support tools for shipment tracking, delivery rescheduling, freight documentation, route delay notifications, and warehouse coordination.

Telecom
Troubleshooting assistants for connectivity issues, billing disputes, plan upgrades, device setup help, and outage notifications.

Healthcare
Patient support bots for appointment scheduling, symptom pre-screening, insurance coverage questions, and post-care follow-ups.

Education
Intelligent tutoring and admin assistants for enrollment help, course guidance, assignment feedback, student progress updates, and campus information.

Travel Industry
Smart travel concierges for booking modifications, check-in assistance, itinerary updates, visa info, real-time disruptions, and concierge-style recommendations.
Why Choose Artjoker as Your AI Customer Support Software Company?
AI in customer service brings multiple benefits, especially when combined with the skills of our talented staff.
- Full NDA ObeyanceWe sign a strict non-disclosure agreement (NDA) at the start of our cooperation. This extra important document ensures the complete protection of your client data. For example, our retail client integrated an AI-enhanced customer support bot trained on sensitive order logs — NDA protocols guarantee 100% confidentiality.
- SLA-Backed PerformanceArtjoker works under clear Service Level Agreements (SLA) covering uptime and delivery milestones. One of our fintech clients relies on a 99.5% bot availability SLA, guaranteeing uninterrupted client communication during peak traffic.
- Custom AI Support SystemWe do not use generic templates. Every generative AI in customer service assistant developed by Artjoker is tailored towards your business tasks. For a home services platform, we can build an artificial intelligence agent that will handle appointment scheduling and technician routing.
- Reduced HRM CostsArtificial intelligence for business already involves one or more contractors who can perform work under the supervision of other employees. Our solutions free up working time from routine tasks and manual processing of large amounts of data.
- Deep Domain Expertise Across IndustriesWith 19+ years in software development, we create 24/7 customer support with AI for fintech, eCommerce, SaaS, healthcare, logistics, iGaming, etc. For example, our iGaming client received a multilingual bot trained in KYC rules.
- Interaction With Advanced NLPUsing GPT models, custom LLMs, and RAG pipelines, we build bots that understand context and respond naturally. For instance, a telecom provider saw a 63% reduction in agent escalations thanks to improved contextual understanding.
AI Use Cases in Customer Support
Our certified experts have carried out more than 1,000 projects. Among them, we have solid AI-powered support software cases that impress with their results.
AI Tools and Technologies for Customer Support
Our AI based customer support services offer professional optimization of business processes and improvement of efficiency for companies of any size using artificial intelligence agents. Our certified experts who have already accomplished over a 1,000 projects use a range of artificial intelligence tools. Thanks to them, they can automate routine tasks and optimize internal business processes.
LLMs

GPT

Claude

Gemini
NLP Frameworks

Rasa

spaCy

LangChain
Cloud Platforms

Azure AI

AWS Bedrock

Vertex AI
Support Infrastructure

Dialogflow

Freshdesk

Zendesk Integrations
Flexible AI Collaboration Models
No matter if you are looking for solutions from A to Z or separate solutions like staff augmentation, Artjoker has three collaboration models of customer support with artificial intelligence to choose from.
- Full Product Delivery (Discovery → Launch)
- AI Staff Augmentation for Customer Experience Teams
- Dedicated AI Agents & Support Automation Teams
| Model Type | Typical Timeline | Level of Control | Pricing Structure | Client Team Involvement |
|---|---|---|---|---|
| Full Product Delivery (Discovery → Launch) | 6–12+ weeks depending on scope | Medium – Artjoker manages architecture, development, QA & deployment | Fixed price or milestone-based | Low to Medium – strategic approvals, feedback, access to data |
| Staff Augmentation for Client Experience Teams | Can start in 1–2 weeks | High – client manages priorities and tasks | Monthly rate per engineer / data scientist | High – daily collaboration, standups, shared backlog |
| Dedicated Agents & Support Automation Teams | 3–8 weeks to set up + ongoing optimization | Medium – client defines KPIs, Artjoker runs operations | Subscription or usage-based | Low – minimal involvement after onboarding and knowledge transfer |
Meet Our AI Software Development Team
- Roman Katerynchyk Founder
- Oleksandr Prokopiev CEO
- Nataliia Brynza COO
- Maksym Kashcheiev Head of Business Development

- Anna Avdieieva PM Unit Lead

- Denys Nevedrov Business Analyst Unit Lead


FAQ
What are the key benefits of using AI-powered customer support software?
How does generative AI enhance customer service experiences?
Can AI support solutions be integrated with my current CRM/helpdesk?
How secure is customer data when using AI-enhanced support systems?
How long does it take to implement AI customer support tools for my business?
Clients Reviews
You can discover more from feedback regarding gen AI customer support solutions we’ve created. Our clients are always eager to share their experience with Artjoker.
your business
together
- PROJECT INQUIRIES info@artjoker.net
- CALL US +1 213 423 05 84
contact us:



