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AI Customer Support Software

We Develop AI-Powered Customer Support Solutions for Businesses

Artificial intelligence works very well in IT, as well as in user support and service. Artificial intelligence can also be used successfully in contact centers. With our experts, you can easily implement virtual assistants (voice and chat bots). Language analytics and biometric verification increase operational efficiency and service quality through automation and improve the overall customer experience with the company through the contact center. From AI automation to generative AI customer support service, our team offers full-fledged solutions.

This is exactly how the Artjoker team, which operates in the IT sector, has been working for over 19 years. In particular, by providing AI outsourcing and engineering services for the implementation and support. Still, the development of artificial intelligence customer support software remains our top priority.

  • Analytics and forecasting

    Artificial intelligence enables businesses to analyze large amounts of data to find useful information, identify trends, and make predictions. Thanks to our AI solution for customer support, customer satisfaction rate increases significantly.

  • Automation of routine tasks

    Artificial intelligence can automatically handle routine tasks and requests, allowing operators to focus on more complex issues. Traditional automation systems can only perform a limited set of tasks without the ability to adapt to new conditions.

  • Customer support and service

    Artificial intelligence is used to automate client care through chatbots and virtual assistants. Our advanced AI solutions for customer support can provide answers to frequently asked questions and solve user problems.

  • Personalization of products and services

    Artificial intelligence helps businesses create personalized offers for users based on their individual needs and behavior. It analyzes data on purchases, service usage, and client relationships to improve customer satisfaction. As a result, sales increase.

  • Protection against cyber threats

    Artificial intelligence is used to identify potential cyber threats and protect business data. It can learn to recognize abnormal situations on the network and respond to threats in a timely manner without the need for constant supervision.

AI Solutions for Customer Support Tailored to Your Industry

Artjoker presents AI support and maintenance services and solutions for over 10 industries.

Why Choose Artjoker as Your AI Customer Support Software Company?

AI in customer service brings multiple benefits, especially when combined with the skills of our talented staff.

Call Center Solution

A large user support centre in Mexico, handling thousands of Spanish-language interactions daily, was struggling with slow and costly call-review processes. Artjoker developed an end-to-end solution that auto-scores calls. It also integrates real-time dashboards for team performance.

RESULT:

Reviews became 10x faster. Infrastructure costs dropped by up to 40%. Call-scoring consistency reached over 95%. This case illustrates Artjoker’s expertise in designing an AI customer support solution.

View case
Callchecker

AI Tools and Technologies for Customer Support

Our AI based customer support services offer professional optimization of business processes and improvement of efficiency for companies of any size using artificial intelligence agents. Our certified experts who have already accomplished over a 1,000 projects use a range of artificial intelligence tools. Thanks to them, they can automate routine tasks and optimize internal business processes.

  • LLMs

    tech

    GPT

    tech

    Claude

    tech

    Gemini

  • NLP Frameworks

    tech

    Rasa

    tech

    spaCy

    tech

    LangChain

  • Cloud Platforms

    tech

    Azure AI

    tech

    AWS Bedrock

    tech

    Vertex AI

  • Support Infrastructure

    tech

    Dialogflow

    tech

    Freshdesk

    tech

    Zendesk Integrations

Flexible AI Collaboration Models

No matter if you are looking for solutions from A to Z or separate solutions like staff augmentation, Artjoker has three collaboration models of customer support with artificial intelligence to choose from.

  • Full Product Delivery (Discovery → Launch)
  • AI Staff Augmentation for Customer Experience Teams
  • Dedicated AI Agents & Support Automation Teams
Model TypeTypical TimelineLevel of ControlPricing StructureClient Team Involvement
Full Product Delivery (Discovery → Launch)6–12+ weeks depending on scopeMedium – Artjoker manages architecture, development, QA & deploymentFixed price or milestone-basedLow to Medium – strategic approvals, feedback, access to data
Staff Augmentation for Client Experience TeamsCan start in 1–2 weeksHigh – client manages priorities and tasksMonthly rate per engineer / data scientistHigh – daily collaboration, standups, shared backlog
Dedicated Agents & Support Automation Teams3–8 weeks to set up + ongoing optimizationMedium – client defines KPIs, Artjoker runs operationsSubscription or usage-basedLow – minimal involvement after onboarding and knowledge transfer

Meet Our AI Software Development Team

  • Roman Katerynchyk Founder
  • Oleksandr Prokopiev CEO
  • Nataliia Brynza COO
  • Maksym Kashcheiev
    Maksym Kashcheiev Head of Business Development
  • Anna Avdieieva
    Anna Avdieieva PM Unit Lead
  • Denys Nevedrov
    Denys Nevedrov Business Analyst Unit Lead
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FAQ

What are the key benefits of using AI-powered customer support software?

How does generative AI enhance customer service experiences?

Can AI support solutions be integrated with my current CRM/helpdesk?

How secure is customer data when using AI-enhanced support systems?

How long does it take to implement AI customer support tools for my business?

Clients Reviews

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ARTJOKER
Steven Eichele CEO, 210 Tech LLC
USA USA

We were looking for a company to develop an iOS & Android app. Our goal was to find the right company to build a relationship with, Artjoker exceeded our expectations.

100% professional and organized. From day 1, we have had weekly meetings, and two week scrums. We have used email and video calls to communicate, and google sheets to share project info. Every step has been documented by the project manager.

Their development knowledge and experience has been really great. I can't say enough about their professionalism, communication, and organization skills.

ARTJOKER
Rasim Nadzhafov Chief Product & Technology Officer, TEN.gg
Malta Malta

Communication was prompt, and the management and other team members responded quickly and directly to the point, helping us identify and estimate our needs.

When we encountered difficult technical or business moments during development, they quickly connected us with other specialists in the company, including top-level management such as the CEO and CTO, to help us as much as possible within a short time and free of charge. Although there were only a few such cases during different project phases, it worked amazingly!

ARTJOKER
Thomas Lund Founder, Digital Learning Company
Norway Norway

Management has been quick to respond and prioritize. If something critical happened, then the team immediately began working on a solution. We always knew that if a task had been given, then a task would be completed. Project manager was always accessible and quick to respond.

The breadth and width of skill within the company were impressive. Whether I needed a programmer, a designer, a business analyst, or other, Artjoker always had the needed skill in-house, and always delivered the highest quality.

ARTJOKER
Allen Gibson Head of Development, Digital Agency
United Kingdom United Kingdom

Artjoker has been very adaptive to the job and has accommodated where the brief changed. They are attentive and considerate and deliver to a high standard and on time.

ARTJOKER
Kai M. PM,
UAE UAE

Planning and building our Platform from scratch, we needed a very professional and reliable partner for the develoment. Artjoker has not only understood our requirements and needs extremely fast, but has also given great and helpful input and suggestions. We are always sure that a development cycle ends with good quality deliveries to help bring our business ahead.

ARTJOKER
Tereza Co-Owner, Tereza-Shop
Ukraine Ukraine

I partnered with Artjoker on a development project and couldn’t be happier with how everything went. The team was incredibly professional, stuck to the budget and deadlines, and kept communication clear and consistent throughout. The project was managed smoothly from start to finish, and I always felt like I was in good hands. Highly recommend this company if you’re looking for a dependable, experienced tech partner.

ARTJOKER
Alexander Muradov Head of Ticket Sales Department at FC "Shakhtar",
Ukraine Ukraine

ARTJOKER is a team of professionals, from the sales department to the development team. Together with the ARTJOKER, we have created a unique mobile application "Shakhtar Tickets", which is designed to sell tickets and enter the stadium using turnstiles.

The dynamics of sales shows that with each match more and more people buy tickets using a mobile application.

On my own behalf, I want to recommend Artjoker to other companies. Once again, this is a team of professionals.

ARTJOKER
Anna Korytska IT Specialist, MyCredit
Ukraine Ukraine

We worked with Artjoker to completely modernize our DevOps infrastructure, and the results were impressive. Deployments that used to take hours now happen in minutes, uptime is rock-solid, and our system scales easily during peak loads. The team was professional, responsive, and delivered everything on time. Definitely recommend them if you need real DevOps expertise.

ARTJOKER
Elan Ressel CEO, MeetBee Ltd
Malta Malta

We contracted ARTJOKER to help us design and develop our new company website.

We were very happy with the way that the project was managed. Their proficiency with English was of a very high level and it was easy to explain our requirements. Logistically, everything worked extremely well.

They were very communicative and proactive in how they worked with us and responded to our requests for changes. Ultimately, they helped us work within our budget, while also laying down a roadmap for future enhancements and development. We appreciated their can-do attitude and willingness to always go the extra mile to ensure we were satisfied. They are extremely responsive, extremely professional, and a pleasure to work with.

ARTJOKER
Kyrylo Krylov VP of Ukrainian Division, Logistic Company
USA USA

Artjoker has proven to be a reliable and highly professional partner. We've been working with them on a custom portal for our logistics operations, and their team has impressed us at every stage. They deliver on time, communicate clearly, and are always ready to jump on a call when needed. Thanks to their fast turnaround, we were able to launch the first phase of our project ahead of schedule.

ARTJOKER
Alexander S. Founder, Real Estate Platform
Israel Israel

Deliverables were always on schedule, and if adjustment was needed the team was pretty fast to fix it. So everything planned was completed on time.

I'm very happy with the results, no complaints.

ARTJOKER
O. Skotarenko Marketing Director of the, LUX-X LLC
Ukraine Ukraine

I’d like to sincerely thank the entire team for the successful completion of our website project. We worked together for a full 11 months, and I’m truly happy that I chose your team for the job.

A huge thank you to all the developers as well. You showed real professionalism throughout the project — everything was done to a very high standard and, just as importantly, with great speed and responsiveness. It was such a pleasure working with people who react so quickly to every request and consistently maintain such a high level of quality.

And a very special, heartfelt thank you to our project manager. Anna, your role in this project was absolutely essential. Thank you for your professional guidance, for the incredible amount of time and attention you gave to the project, and for being so genuinely invested in it every step of the way. Thanks to your management and your ability to keep everything under control, the final result turned out absolutely fantastic.

ARTJOKER
Johan Wikström Co-Founder & CEO, Ungdomsappen
Sweden Sweden

They’re very skilled in the technologies they use and excellent with UX.

We needed help with custom software development and mobile app development. We required the platform to be easy and understandable for the food industry because most of our customers were farmers or restaurant owners who weren’t tech-savvy. And now we’re making a profit.

ARTJOKER
Tim B. Founder/CEO, Swedish startup
Sweden Sweden

We've worked with Artjoker for nearly five years on SaaS and mobile projects using React and Node.js. Their flexibility, reliability, and deep understanding of our needs have made them a trusted partner. Projects are delivered on time and within budget, thanks to strong leadership from our PM, Anna Avdieieva. I highly recommend investing in a solid relationship with their team—it's key to project success.

ARTJOKER
Marcelo Barros Head of Development,
UAE UAE

Artjoker has proved to be a very important partner, providing full life-cycle development services and being a critical part of our platform engineering. Their team and agile-processes have helped us discover and develop our business needs for over one year now, including the launch of two complete modules. A good alignment with both team and management has been one of the highlights of this partnership, with strong communication being a priority from both sides.

ARTJOKER
Mykhailo Nesterenko Product Owner, Finmedia s.r.o.
Prague, Czech Republic Prague, Czech Republic

We are extremely pleased with the results of our collaboration with the IT company Artjoker within the scope of our latest project. From the beginning of the project, the Artjoker team demonstrated a deep understanding of our needs and was ready to offer creative and innovative solutions.

Thanks to their skillful communication, we were able to efficiently coordinate all stages of work and agree on the expected results. Their enthusiasm and passion for technology were evident at every stage of the project, allowing us to achieve better results.

Upon completing the project, we received a high-quality and stable product that fully meets our needs and complies with modern market standards. Our experience working with Artjoker enabled us to launch a new business and ensure reliable support in the future. Additionally, Artjoker imparts knowledge to our employees, allowing us to prepare our in-house team and integrate them more quickly into real tasks.

ARTJOKER
Yulia Evtushenko СОО, Globus
Kyrgyzstan Kyrgyzstan

We are working with ARTJOKER to create a new mobile app for the retail chain. The first stage of the project has been completed and the release of the first version of the application for our customers has already been made. I would like to note the professionalism of the team at all stages of development, and the high speed of response to requests. Despite the 4-hour time difference, all the issues were resolved promptly and communications were maintained at a high level.

We are going to develop the application, add new features and continue working with the guys from ARTJOKER. Thank you for the first results, there will be more to come!

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