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Automation and optimization are the two main tendencies that guide developers to design bots. The basic idea is next: created on the messenger's platform “smart” interface and has access to server's functionality and responds to user's inquiries.
To launch the program you have to download Telegram app (Play Market, App Store), find a bot in a search bar and start chatting by using commands. Such format opens many ways for a business to meet goals, thereby saving time and costs. That was also the way we created PrivatBank bot for the popular Telegram messenger.
On the base of open PrivatBank API, we used Telegram platform to develop a bot that successfully copes with all the goals and ensures smooth man-service interaction. Apart from the mobile version, the desktop and web versions are also available.
Bot is connected to the Node.js server with the use of a variety of modules and ES6 syntax that ensures asynchronous requests. As a data base we chose MongoDB (MongoLab service), and Azure Cloud hosting was perfect for the trouble-free operation.
PrivatBank Telegram Bot – is an easy-to-use and handy bot developed specially to help clients ask questions and get answers they need. At this time, this is an unofficial bot. But owing to similar technology, every company can resolve complaint/issues, notify about changes, and learn more about their clients.